Naveen Athresh

Product Management, Information Technology and Services

Naveen Athresh - http://naveenathresh.com

Naveen Athresh's Bio:

Naveen Athresh's Experience:

• Director, Product Management/UX design/TechPubs at Capillary Technologies

  May 2013 - October 2014

  Being the front end owner for multiple products in the CEM (Customer engagement management) space for Capillary, Naveen spearheads the 'platform openness' vision along with the associated customer facing product portfolio in the Retail Analytics/Omni channel engagement space. This includes social media, In Store, Clienteling, E-commerce, Mobile (tablets/smartphones). He also engages directly with customers and supports a lifecycle marketing product line (Customer intelligence/CSAT, campaign management + segmentation engine) to deliver 5-10% sales increase consistently to retailers delivering solid ROI using actionable analytics coupled with their customer segmentation. The target customer base includes all formats and various verticals - F&B, Consumer Electronics, Value retail, Super/Hypermarts, Apparels, Fashion/Beauty/Lifestyle, Footwear etc). Naveen has been instrumental in ensuring a defined cadence for the products being built by shipping products on time and scaling product needs to various geographies in USA, UAE, UK, India, Singapore, ANZ by engaging directly with field sales force/AM's/customers to understand their pain points and working closely with the Account Management/Field Sales force to deliver what adds maximum value to the customer's business. Using Agile (Kanban/Scrumban/Scrum) techniques, Naveen ensures products ship often with ~100% customer adoption with highest quality standards and continuously with high quality products satisfying the needs of Capillary's burgeoning customer base across the world! Naveen also has brought a design centric culture of super smart/sound user experience designers to the team (Visual plus Interaction design). He has also built a technical publications team to add to the CEC (Customer engagement center) platform capabilities to provide self serve capabilities to the overall CEM platform.

• Director, Product Management/UX design/TechPubs at Capillary Technologies

  May 2013 - October 2014

  Being the front end owner for multiple products in the CEM (Customer engagement management) space for Capillary, Naveen spearheads the 'platform openness' vision along with the associated customer facing product portfolio in the Retail Analytics/Omni channel engagement space. This includes social media, In Store, Clienteling, E-commerce, Mobile (tablets/smartphones). He also engages directly with customers and supports a lifecycle marketing product line (Customer intelligence/CSAT, campaign management + segmentation engine) to deliver 5-10% sales increase consistently to retailers delivering solid ROI using actionable analytics coupled with their customer segmentation. The target customer base includes all formats and various verticals - F&B, Consumer Electronics, Value retail, Super/Hypermarts, Apparels, Fashion/Beauty/Lifestyle, Footwear etc). Naveen has been instrumental in ensuring a defined cadence for the products being built by shipping products on time and scaling product needs to various geographies in USA, UAE, UK, India, Singapore, ANZ by engaging directly with field sales force/AM's/customers to understand their pain points and working closely with the Account Management/Field Sales force to deliver what adds maximum value to the customer's business. Using Agile (Kanban/Scrumban/Scrum) techniques, Naveen ensures products ship often with ~100% customer adoption with highest quality standards and continuously with high quality products satisfying the needs of Capillary's burgeoning customer base across the world! Naveen also has brought a design centric culture of super smart/sound user experience designers to the team (Visual plus Interaction design). He has also built a technical publications team to add to the CEC (Customer engagement center) platform capabilities to provide self serve capabilities to the overall CEM platform.

• Sr. Product Manager at Capillary Technologies

  January 2013 - May 2013

  Capillary is in a very exciting space of retail CEM (customer engagement management) products aiming to be the next Salesforce of retail CEM. Working with an A+ team of super smart people, Naveen aims to bring the best of breed products for Capillary technologies!

• Sr. Product Manager at Capillary Technologies

  January 2013 - May 2013

  Capillary is in a very exciting space of retail CEM (customer engagement management) products aiming to be the next Salesforce of retail CEM. Working with an A+ team of super smart people, Naveen aims to bring the best of breed products for Capillary technologies!

• Product Manager/Product Owner at iPass Inc.

  June 2010 - January 2013

  Naveen worked with the Product Management function at iPass Inc. (Nasdaq: IPAS) in the Telecom/networking space. In this role, Naveen directly (or indirectly) engaged with carrier partners and enterprises worldwide (North America, EMEA, J/APAC), through iPass' sales channels to deliver products to iPass' customers by constantly shipping products in an iterative 6-week (Agile Scrum) release cycle. Naveen has been extensively involved in strategizing / executing on iPass' key business/product initiatives that delivered direct business value to iPass' core Wi-Fi business namely: - iPass Open Mobile Express/End user liable product offer - Designed (from scratch) and built an IT sponsored, devolved billing offer that helps enterprise business travelers/'bring your own device' (BYOD) users use the iPass Open Mobile client app on the Windows, Macintosh, iOS and the Android platforms and lets end users be liable to register/pay for the service via their credit cards - Open Mobile Exchange (OM/X) - iPass Enterprise users can offload 3G to roam-into / roam-out of iPass' Wi-Fi network from / into other carrier partner networks respectively. OM/X allows an exchange mechanism between two different carrier partners in a bi-lateral arrangement leveraging iPass' core Wi-Fi authentication / settlement / clearing systems. - Open Mobile Enterprise (OM/E) - this is the full fledged command/control version of iPass' platform putting IT administrators directly in control of their end user's Open Mobile usage. 3G roaming costs are prohibitively expensive for the enterprise and bill shocks are common. iPass solves this problem through various cost control mechanisms using Wi-Fi. Other key product ownership roles: - Worked extensively in shipping / owning key products (end-end) on the iPass backend Authentication fabric products / iPass billing systems. - Has been involved in succesfully authoring/executing on key new pricing strategies for iPass (from the ground up).

• Product Manager/Product Owner at iPass Inc.

  June 2010 - January 2013

  Naveen worked with the Product Management function at iPass Inc. (Nasdaq: IPAS) in the Telecom/networking space. In this role, Naveen directly (or indirectly) engaged with carrier partners and enterprises worldwide (North America, EMEA, J/APAC), through iPass' sales channels to deliver products to iPass' customers by constantly shipping products in an iterative 6-week (Agile Scrum) release cycle. Naveen has been extensively involved in strategizing / executing on iPass' key business/product initiatives that delivered direct business value to iPass' core Wi-Fi business namely: - iPass Open Mobile Express/End user liable product offer - Designed (from scratch) and built an IT sponsored, devolved billing offer that helps enterprise business travelers/'bring your own device' (BYOD) users use the iPass Open Mobile client app on the Windows, Macintosh, iOS and the Android platforms and lets end users be liable to register/pay for the service via their credit cards - Open Mobile Exchange (OM/X) - iPass Enterprise users can offload 3G to roam-into / roam-out of iPass' Wi-Fi network from / into other carrier partner networks respectively. OM/X allows an exchange mechanism between two different carrier partners in a bi-lateral arrangement leveraging iPass' core Wi-Fi authentication / settlement / clearing systems. - Open Mobile Enterprise (OM/E) - this is the full fledged command/control version of iPass' platform putting IT administrators directly in control of their end user's Open Mobile usage. 3G roaming costs are prohibitively expensive for the enterprise and bill shocks are common. iPass solves this problem through various cost control mechanisms using Wi-Fi. Other key product ownership roles: - Worked extensively in shipping / owning key products (end-end) on the iPass backend Authentication fabric products / iPass billing systems. - Has been involved in succesfully authoring/executing on key new pricing strategies for iPass (from the ground up).

• Managing Director/Country Head - Product Management/Engineering/operations at IDrive Software India Pvt Ltd

  March 2005 - June 2010

  Naveen single handedly scaled IBackup.com, IDrive.com and RemotePC.com's Product center from scratch to a team of over 100 team members in under 9 years. As a solid Product Leader, he successfully led/put in place the following at the India Product management and engineering center: - A strong UX - IxD/Visual design team of over 20 talented designers from scratch - A strong Product engineering team with most team members from A+ universities across India (incl. IIT's and NIT's) from scratch - A strong Operations/Finance team from scratch - A strong product technical support team operating 24*7 from scratch - A state of the art product development/support center acquired with leading the entire activity from design of the center to implementation and scaling of the center in under 5 years Key Products/Focus areas: Online / Offsite Backup / Recovery / Big Data backup Target segment: Retail consumer offering 1. http://www.ibackup.com - a leading online backup service competing with likes of Iron Mountain Connected and Symantec/Veritas online backup 2. http://www.idrive.com - a leading low cost online backup service competing with likes of EMC Mozy, Carbonite - IDrive subscription: 1 million+ users 3. http:///www.remotepc.com - a leading Remote access and collaboration service competing with likes of Logmein, Citrix GotoMyPC 4. http://www.ibackup.com/professional - a leading premium ended online backup service with enterprise class features such as database backups In all these services, he has been involved right from concept phase to Product Management/Product IxD/Visual design/hiring the talent required to get the job done and then supporting it so in other words, exposed to all facets of the lifecycle of a Product from its spring to autumn Naveen cherishes the valuable experience he got in building/scaling the center that contributed to a $20-$25 million business with multiple product lines and revenue streams.

• Managing Director/Country Head - Product Management/Engineering/operations at IDrive Software India Pvt Ltd

  March 2005 - June 2010

  Naveen single handedly scaled IBackup.com, IDrive.com and RemotePC.com's Product center from scratch to a team of over 100 team members in under 9 years. As a solid Product Leader, he successfully led/put in place the following at the India Product management and engineering center: - A strong UX - IxD/Visual design team of over 20 talented designers from scratch - A strong Product engineering team with most team members from A+ universities across India (incl. IIT's and NIT's) from scratch - A strong Operations/Finance team from scratch - A strong product technical support team operating 24*7 from scratch - A state of the art product development/support center acquired with leading the entire activity from design of the center to implementation and scaling of the center in under 5 years Key Products/Focus areas: Online / Offsite Backup / Recovery / Big Data backup Target segment: Retail consumer offering 1. http://www.ibackup.com - a leading online backup service competing with likes of Iron Mountain Connected and Symantec/Veritas online backup 2. http://www.idrive.com - a leading low cost online backup service competing with likes of EMC Mozy, Carbonite - IDrive subscription: 1 million+ users 3. http:///www.remotepc.com - a leading Remote access and collaboration service competing with likes of Logmein, Citrix GotoMyPC 4. http://www.ibackup.com/professional - a leading premium ended online backup service with enterprise class features such as database backups In all these services, he has been involved right from concept phase to Product Management/Product IxD/Visual design/hiring the talent required to get the job done and then supporting it so in other words, exposed to all facets of the lifecycle of a Product from its spring to autumn Naveen cherishes the valuable experience he got in building/scaling the center that contributed to a $20-$25 million business with multiple product lines and revenue streams.

• Head - Product management/Head-engineering/Head-Project management at IDrive Software India Pvt Ltd

  March 2004 - March 2005

  Great job profile and Naveen was lucky to work with over 100 quality team members being instrumental in the growth of the organisation! Excellent technologies to work with, great engineering teams, great support teams, great design team, great SaaS services, lastly, great people and great work culture! He will always consider himself lucky to be part of the IDrive/IBackup growth story! He personally hired some great talent from all over India including NIT's, IIT's and merit students in his stint with IDrive/IBackup.

• Head - Product management/Head-engineering/Head-Project management at IDrive Software India Pvt Ltd

  March 2004 - March 2005

  Great job profile and Naveen was lucky to work with over 100 quality team members being instrumental in the growth of the organisation! Excellent technologies to work with, great engineering teams, great support teams, great design team, great SaaS services, lastly, great people and great work culture! He will always consider himself lucky to be part of the IDrive/IBackup growth story! He personally hired some great talent from all over India including NIT's, IIT's and merit students in his stint with IDrive/IBackup.

• Product/Project/Engineering lead at IDrive Software India Pvt Ltd

  September 2003 - March 2004

  Lead projects on patentable products from scratch. Worked on design of a technically complex product build and conceptualized from ground-up on online backup. Competitive analysis of other products. Technical analysis of own/competing products.

• Product/Project/Engineering lead at IDrive Software India Pvt Ltd

  September 2003 - March 2004

  Lead projects on patentable products from scratch. Worked on design of a technically complex product build and conceptualized from ground-up on online backup. Competitive analysis of other products. Technical analysis of own/competing products.

• Product developer/Sr. Software Analyst at IDrive Software India Pvt Ltd

  April 2001 - September 2003

  Software Development on Microsoft technologies. Exhibited superior leadership qualities, nurtured and developed solid team building skills during this stint.

• Product developer/Sr. Software Analyst at IDrive Software India Pvt Ltd

  April 2001 - September 2003

  Software Development on Microsoft technologies. Exhibited superior leadership qualities, nurtured and developed solid team building skills during this stint.

• Product/assistant systems Engineer at Tata Consultancy Services

  November 1999 - January 2001

  Naveen worked with the Oracle Products group of TCS with exposure on Oracle databases, and the front end suite of products/applications - has worked extensively in database administration of Oracle on Linux, Solaris, HP-UX, Windows, SCO-UnixWare. He has rich experience dealing with client-server technologies on Oracle, C++, C, Pro*C and database architectures. He has rich exposure dealing with TCS' customers' spread across geographies and used to deal with almost 2-3 customers per day understanding and solving their pain points. He was involved actively in collecting requirement specifications as per TCS' Quality standards policies (TCS is a CMM Level 5 certified organization). He also single handedly managed high availability complex production databases for various TCS customers / TCS modules for MTNL (BSE: MTNL), New Delhi as a fresh campus graduate and an Oracle DBA! He has experience working with an Israel developed product company called "Precise" (Precise Software solutions. In this role, he used to directly interact with his Israeli application software/marketing counterparts.

• Product/assistant systems Engineer at Tata Consultancy Services

  November 1999 - January 2001

  Naveen worked with the Oracle Products group of TCS with exposure on Oracle databases, and the front end suite of products/applications - has worked extensively in database administration of Oracle on Linux, Solaris, HP-UX, Windows, SCO-UnixWare. He has rich experience dealing with client-server technologies on Oracle, C++, C, Pro*C and database architectures. He has rich exposure dealing with TCS' customers' spread across geographies and used to deal with almost 2-3 customers per day understanding and solving their pain points. He was involved actively in collecting requirement specifications as per TCS' Quality standards policies (TCS is a CMM Level 5 certified organization). He also single handedly managed high availability complex production databases for various TCS customers / TCS modules for MTNL (BSE: MTNL), New Delhi as a fresh campus graduate and an Oracle DBA! He has experience working with an Israel developed product company called "Precise" (Precise Software solutions. In this role, he used to directly interact with his Israeli application software/marketing counterparts.

• Product research trainee - Center for Aeronautical Systems Studies and Analysis (CASSA DRDO) at CASSA

  1998 - 1999

  Worked on complex challenging product development assignments in this role from inception to implementation on the simulation of underwater acoustics/sonars used in navigation. Involved a detailed study of Oceanographics/Digital Signal Processing (DSP) techniques and understanding of how real life computer simulation projects could be undertaken. The platform was Windows OS and simulation carried out using C/C++ programming. The DSP programs were simulated using C programming using the standard Cooley-Tukey FFT (Fast Fourier Transform) algorithms - http://en.wikipedia.org/wiki/Cooley-Tukey_FFT_algorithm.

• Product research trainee - Center for Aeronautical Systems Studies and Analysis (CASSA DRDO) at CASSA

  1998 - 1999

  Worked on complex challenging product development assignments in this role from inception to implementation on the simulation of underwater acoustics/sonars used in navigation. Involved a detailed study of Oceanographics/Digital Signal Processing (DSP) techniques and understanding of how real life computer simulation projects could be undertaken. The platform was Windows OS and simulation carried out using C/C++ programming. The DSP programs were simulated using C programming using the standard Cooley-Tukey FFT (Fast Fourier Transform) algorithms - http://en.wikipedia.org/wiki/Cooley-Tukey_FFT_algorithm.

• Sr. Product Manager at Flipkart.com

  October 2014

  A super smart A+ team and a great work environment! Look to work with the smartest minds in India's foremost e-commerce company leveraging my experience in consumer and enterprise products whilst working in a cross functional product management role! Love getting back to my core bread n butter consumer product roots again with a B2B flavor!

• Sr. Product Manager at Flipkart.com

  October 2014

  A super smart A+ team and a great work environment! Look to work with the smartest minds in India's foremost e-commerce company leveraging my experience in consumer and enterprise products whilst working in a cross functional product management role! Love getting back to my core bread n butter consumer product roots again with a B2B flavor!

Naveen Athresh's Education:

• Indian Institute of Foreign Trade

  2004 – 2006
  EMIB (Executive Masters)

• Indian Institute of Foreign Trade

  2004 – 2006
  EMIB (Executive Masters)

• University Visvesvaraya college of Engineering (UVCE)

  1995 – 1999
  BE
  Concentration: Electrical and Electronics Engineering

• University Visvesvaraya college of Engineering (UVCE)

  1995 – 1999
  BE
  Concentration: Electrical and Electronics Engineering

• National College

  1993 – 1995
  PUC
  Concentration: PCME

• National College

  1993 – 1995
  PUC
  Concentration: PCME

• Bishop Cotton Boys' school, Residency Road/St. Marks road, Bangalore

  1990 – 1993
  Standard 10
  Concentration: Computer studies

• Bishop Cotton Boys' school, Residency Road/St. Marks road, Bangalore

  1990 – 1993
  Standard 10
  Concentration: Computer studies

• St. Stanislaus High School, Bombay

  1985 – 1990

• St. Stanislaus High School, Bombay

  1985 – 1990

• National Law School of India University

  2008 – -
  PGDIPRL
  Concentration: Intellectual Property Law

• National Law School of India University

  2008 – -
  PGDIPRL
  Concentration: Intellectual Property Law